PRIVACY POLICY
Empyre Electric LLC is committed to protecting your personal privacy. This policy explains what information we collect when you request an estimate or schedule service, and how we keep it secure.
1. Information We Collect
When you interact with Empyre Electric LLC through our website, phone, email, or in-person consultations, we collect information necessary to prepare accurate estimates and perform licensed electrical work:
- Contact Details: Your full name, telephone number, email address, and physical service address for job site visits.
- Project Specifications: Electrical panel details, equipment load requirements, blueprint photos, property type (residential/commercial), and job notes.
- Billing Information: Invoice recipients, billing addresses, and payment confirmation details processed through secure third-party payment gateways.
- Technical Data: Basic browser telemetry, device viewport, and anonymized site usage metrics via standard privacy-first analytics to ensure website speed and reliability.
2. How We Use Your Information
We use your personal data strictly for legitimate business and contracting operations:
Estimates & Scheduling
Preparing transparent written quotes, confirming appointments, and sending dispatched electrician notifications.
City Permits & Inspections
Filing mandatory municipal electrical permits and coordinating utility inspections with PGE and Pacific Power.
Warranty & Service History
Maintaining accurate breaker panel logs, warranty records, and electrical equipment serial numbers for future service.
Customer Support
Responding directly to your questions, emergency troubleshooting requests, and general electrical inquiries.
3. Non-Disclosure & No Data Sales
We Never Sell Your Personal Information
Empyre Electric LLC does not sell, rent, lease, or monetize your personal or contact information to any third parties, brokers, or data aggregators under any circumstance.
Information is only shared with trusted parties when required to complete your job:
- Municipal building departments for electrical permit issuance.
- Electric utilities (PGE, Pacific Power, Salem Electric) for meter disconnects/reconnects.
- Direct subcontractors or equipment suppliers solely when needed for specific project materials.
4. Payment & Billing Security
We do not store full credit card numbers or sensitive banking credentials on our local servers. All digital transactions and card payments are processed via PCI-DSS compliant, encrypted payment processors. Invoices are delivered securely via encrypted email links.
5. Phone, SMS & Email Notices
By submitting our estimate request form or contacting us, you agree to receive communications regarding your inquiry, appointment reminders, project updates, and invoices. You may opt out of non-essential email notifications at any time by clicking the unsubscribe link or contacting us directly.
6. Data Retention & Safeguards
We retain client project files and permit records for the duration required by the Oregon Construction Contractors Board (CCB) and state tax compliance laws. We implement technical and administrative safeguards, including TLS/SSL encryption and restricted access controls, to protect your data.
7. Your Rights & Choices
You have the right to request a copy of the personal information we hold about you, request corrections to outdated contact info, or request deletion of non-statutory records. To exercise these rights, please email us at arcine@empyreelectric.com.
8. Third-Party Links & Utilities
Our site may include links to equipment manufacturers (such as Leviton, Lutron, Generac, Enphase) or local utility portals. We are not responsible for the privacy practices or content of external websites.
9. Contact Us
If you have questions about this Privacy Policy or wish to make an inquiry regarding your data, please contact: